I've been a Speakeasy customer for years and years. They have been - and continue to be - a fantastic ISP. Speakeasy is one of the few ISPs on the face of the planet where a support call can go something like this:
Me: "Hello, I seem to be dropping packets at a router about four hops past my own gateway."
Speakeasy CSR: "Just a moment while I look into it ... yup, we see that too and we've dispatched a technician to look into it."
This is radically different from the typical ISP experience where the CSR wants to know what version of Windows I'm running, have me reboot my computer, have me reboot my DSL modem, etc. Furthermore, Speakeasy provides me with true naked DSL - I have no ties to the local phone company and rely upon Speakeasy for my Voice-over-IP services (which, by the way, have been rock solid, including 911 call handling by the City of Chicago they way it should be!) I have more than enough dedicated IP addresses for my needs. I can host any and all network services I choose. Speakeasy does a fantastic job of providing me a high-speed gateway to the Internet, letting me do whatever I want with that link and supporting me in my efforts.
This morning, I awoke to a mail message from Bruce Chatterley, Speakeasy CEO, communicating they had been acquired by Best Buy. While I personally have not been burned by some of the Best Buy horror stories out there - in fact, I've had very good experiences with Best Buy's in-store customer service - I'm somewhat concerned over where this could go. Fortunately, the acquisition was made by Best Buy for Business, which gives me some hope that Best Buy has the proper focus around how to deal with customers with demanding needs. Speakeasy certainly understands this, which is why this acquisition certainly makes sense.
Rest assured I'll be closely watching this one. Should the stellar service provided by Speakeasy begin to falter as a result of Best Buy at the helm, I will no doubt look to something like FIOS from Verizon. However, until that day comes I will remain a loyal Speakeasy customer and relish in the stability of their service.
Speakeasy, you have treated me well for years ... please keep up the good work and keep me as a loyal customer!